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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Establish and maintain the framework for the quality system
   • Obtain, interpret and confirm work requirements
   • Access, interpret and apply documentation required to establish and maintain a quality system
   • Develop, document business plans that include a quality system according to workplace procedures
   • Identify quality system responsibilities in job descriptions and duty statements
   • Identify, source and provide resources for the operation of the quality system according to workplace procedures
   • Communicate and provide accessibility to quality system information to relevant personnel
2. Establish a collaborative process
   • Establish and maintain collaboration and consultation processes according to workplace procedures
   • Resolve issues raised according to workplace procedures
   • Communicate outcomes to relevant personnel verbally and in writing
3. Establish and maintain procedures for identifying and assessing quality issues
   • Identify existing and potential quality issues and trends from quality statistics and records
   • Establish procedures for identification of existing and potential quality issues according to workplace procedures
   • Monitor changes to the workplace to determine if additions or modifications to the quality system are required
4. Design procedures for treatment of quality issues
   • Establish procedures to treat quality issues and trends to confirm compliance
   • Establish procedures for applying interim solutions when measures to treat quality issues at their source are not practicable
   • Establish procedures for ongoing treatment of the quality system according to workplace procedures
   • Monitor quality activities throughout the organisation, identify inadequacies and provide resources to implement appropriate quality measures according to workplace procedures
   • Establish training programs that meet quality system training requirements
5. Evaluate the organisational quality system
   • Evaluate the effectiveness of the quality system within the goals and objectives of existing organisational boundaries
   • Recommend appropriate improvements to the quality system
   • Evaluate compliance with legislation and code of practice

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

establish and maintain a quality system on at least two occasions, including:

identifying quality responsibilities in job descriptions

identifying and clearly communicating standards for quality management systems

developing and implementing procedures for quality management

monitoring quality activity, identify areas for improvement and implement changes for continuous improvement

evaluating and documenting the effectiveness of the quality system

evaluating compliance of the quality system.

During the above, the candidate must:

locate and apply relevant legislation, documentation, policies and procedures and confirm that the work activity is compliant

implement the requirements, procedures and techniques for establishing and maintaining a quality system

work effectively with others to establish and maintain a quality system in a way that meets all required outcomes

use a range of communication techniques and aids to advise others of work activity and exclusion zones

communicate clearly and concisely with others to receive and clarify work instructions.

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Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

key legislation required to establish and maintain a quality system

key policies, procedures and documentation required to establish and maintain a quality system, including:

quality system principles and practice

industry quality benchmarks

information collection and review techniques

continuous improvement principles

human resource policies and practices

risk management, principles, strategies and applications

customer/client relations techniques

statistics and report metrics

organisational change and development processes

principles and techniques for identifying relevant hazards and emergencies

techniques for coordinating and communicating job activities with others.

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